We always strive to provide the best products and services to bring satisfaction to our customers. However, if there are any complaints about our products or services, we will handle them quickly and effectively.

1. Complaints process:

• Customers must submit complaints in writing to the email address or contact provided on our website.
• We will acknowledge receipt of the complaint and notify the processing time.
• We will investigate the content of the complaint.
• We will try to resolve the complaint and notify the customer of the result within 7 working days from the receipt of the complaint.
• If the customer is not satisfied with the resolution of the complaint, we will continue to resolve and find a solution to address the issue.

2. Responsibility of the customer:

• Customers must provide detailed and accurate information about their complaint.
• Customers must provide relevant evidence if necessary.
• Customers must keep in touch with us throughout the complaint handling process.

We commit to resolving customer complaints fairly and quickly. This complaints policy does not affect the legal rights of customers.