1. Conditions for exchange and return

Customers should check the condition of the goods and can exchange or return them immediately at the time of delivery/receipt in the following cases:

• The goods are not the type, model as ordered or as displayed on the website at the time of ordering.
• Not enough quantity, not enough sets as in the order.
• The external condition is affected such as torn packaging, peeling off, broken...

Customers are responsible for providing relevant documents proving the defects to complete the process of returning/exchanging goods.

2. Regulations on notification time and sending products for exchange or return

• Notification time for exchange or return: within 24 hours from the receipt of the product in case of missing accessories, gifts, or broken items.
• Time to send products for exchange or return: within 48 hours from the receipt of the product.
• Place to exchange or return the product: Customers can bring the goods directly to our office or send them via postal service.

In case customers have feedback/complaints regarding the quality of the product, please contact the hotline: 0934555833.